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CODE OF CONDUCT FOR SURVEYORS
Every Surveyor and Loss Assessor shall- (1) behave ethically and with integrity in the professional pursuits. Integrity implies not merely honesty but fair dealings and truthfulness; (2) strive for objectivity in professional and business judgment; (3) act impartially, when acting on instructions from an insurer in relation to a policy holders claim under a policy issued by that insurer; (4) conduct himself with courtesy and consideration to all people with whom he comes into contact during the course of his work; (5) not accept or perform survey works in areas for which he does not hold a license; (6) not accept or perform work which he is not competent to undertake, unless he obtains some advice and assistance, as will enable him to carry out the work competently; (7) carry out his professional work with due diligence, care skill and with proper regard to technical and professional standards expected of him; (8) keep himself updated with all developments relevant to his professional practice; (9) at all times maintain proper record for the work done by him and comply with all relevant laws; (10) assist and encourage his colleagues to obtain professional qualifications, and, in this behalf, provide free article ship and/or practical training for a period of twelve months; (11)work only as Surveyor and Loss Assessor in insurance business and not undertake any business advisory or consultancy service or work which could give rise to conflict of interest; (12) not perform any outsourced activity other than those permitted by the Authoritys Outsourcing Guidelines. (13)maintain a register of survey work as specified in FORM-IRDAI-11, containing the relevant information, such as, details of insured, insurer, policy number, date of allocation of survey work, date of submission of survey report, amount of claims assessed, such fee details and shall keep important records of the survey reports, photographs and other important documents for a period of three years and furnish the same and such other specified returns, as and when called for by the Authority or by any investigating authority or the insurer. However, in case of litigation involving above information/ records/ documents/photographs etc, the same shall be maintained till the conclusion of the litigation. (14) acknowledge receipt of all monies received in connection with fee or remuneration received for carrying out survey work. (15) disclose to all parties concerned his appointment, where the acceptance or continuance of such an engagement may materially prejudice, or could be seen to materially affect the interests of any interested party. As soon as a conflict of interest is foreseen, every Surveyor and Loss Assessor shall notify all interested parties immediately and seek instructions for his continuance; (16) not disclose any information, pertaining to a client or employer or policy holder acquired in the course of his professional work, to any third party, except, where consent has been obtained from the interested party, or where there is a legal right or duty enjoined upon him to disclose; (17) neither use nor appear to use, any confidential information acquired or received by him in the course of his professional work, to his personal advantage or for the advantage of a third party. (18)shall undertake survey jobs in a company /firm only as an employee/ director/ partner. (19)Every Surveyor and Loss Assessor who is an employee of an insurer shall only survey and assess the loss and not involve himself/ herself in settlement of claim. (20)Comply with the provisions of AOA, regulations, and Code of Ethics framed by the Institute from time to time. (21)Comply with all the provisions of the Act, the IRDA Act, the Rules and Regulations made there under and other orders, directions and guidelines issued by the Authority from time to time.
DUTIES AND RESPONSIBILITIES OF A SURVEYOR AND LOSS ASSESSOR
(a) declaring whether he has any interest in the subject-matter in question or whether it pertains to any of his relatives, business partners or through material shareholding; (b) Bringing to the notice of the Authority, any change in the information or particulars furnished at the time of issuance of license, within a period not exceeding fifteen days from the date of occurrence of such change, that has a bearing on the license granted by the Authority (c) maintaining confidentiality and neutrality without jeopardising the liability of the insurer and claim of the insured; (d) conducting inspection and re-inspection of the property in question suffering a loss; (e) examining, inquiring, investigating, verifying and checking upon the causes and the circumstances of the loss in question including extent of loss, nature of ownership and insurable interest; (f) conducting spot and final surveys, as and when necessary and comment upon franchise, excess/under insurance and any other related matter; (g) estimating, measuring and determining the quantum and description of the subject under loss; (h) advising the insurer and the insured about loss minimisation, loss control, security and safety measures,wherever appropriate, to avoid further losses; (i) commenting on the admissibility of the loss as also observance of warranty conditions under the policy contract; (j) surveying and assessing the loss on behalf of insurer or insured; (k) assessing liability under the contract of insurance; (l) pointing out discrepancy, if any, in the policy wordings; (m) satisfying queries of the insured/insurer and of persons connected thereto in respect of the claim/loss; (n) recommending applicability of depreciation, percentage and quantum of depreciation; (o) giving reasons for repudiation of claim, in case the claim is not covered by policy terms and conditions; (p) taking expert opinion, wherever required; (q) commenting on salvage and its disposal wherever necessary.
ELIGIBILITY CRITERIA FOR BECOMING SURVEYOR
(A) QUALIFICATIONS: (I) ACADEMIC / TECHNICAL/ PROFESSIONAL/INSURANCE QUALIFICATIONS GIVEN IN SCHEDULE I ANNEXURE 1 OF THESE REGULATIONS. (II) OTHER QUALIFICATIONS AS MAY BE SPECIFIED BY THE AUTHORITY FROM TIME TO TIME. (III) SHALL BE A MEMBER OF THE INSTITUTE. (B) TRAINING : (I) PRACTICAL TRAINING FOR A PERIOD OF NOT LESS THAN TWELVE MONTHS AS SPECIFIED IN REGULATION 17(1) (II) SUCH OTHER TRAINING WHICH THE AUTHORITY MAY SPECIFY FROM TIME TO TIME. EXPLANATION: ANY PERSON WHO HAS UNDERGONE THE REQUISITE TRAINING FOR OBTAINING A LICENSE TO ACT AS A SURVEYOR AND LOSS ASSESSOR, AS STATED ABOVE MAY HAVE TO UNDERGO SUCH OTHER TRAINING AS MAY BE SPECIFIED BY THE AUTHORITY. (C) EXAMINATION: PASSING OF RELEVANT PAPER(S) OF SURVEYOR AND LOSS ASSESSOR EXAMINATION CONDUCTED BY THE INSURANCE INSTITUTE OF INDIA, MUMBAI OR ANY OTHER INSTITUTE RECOGNIZED BY THE AUTHORITY. EXPLANATION: ANY PERSON WHO HAS, AS ON THE DATE OF NOTIFICATION OF THESE REGULATIONS, SUCCESSFULLY COMPLETED THE EXAMINATION FOR OBTAINING A LICENSE TO ACT AS SURVEYOR AND LOSS ASSESSOR, IS EXEMPT FROM TAKING EXAMINATION ONCE AGAIN STATED UNDER 3(2)(C) ABOVE.